Archive for the 'Customer Satisfaction' Category

17
Aug
10

2010 FORD TAURUS RESALE VALUE JUMPS 39 PERCENT

source: media.ford.com
  • After one year in service, the hot-selling 2010 Ford Taurus is posting a resale value increase of 39 percent – or $7,100 – over the 2009 model
  • Resale value of 2010 Ford Taurus now surpasses that of the 2010 Toyota Avalon by $2,500
  • Key contributors to the residual value improvement are the design, quality, customer satisfaction and state-of-the-art technology offered with the 2010 Ford Taurus

DEARBORN, Mich., Aug. 16, 2010 – After one year in service, the hot-selling 2010 Ford Taurus is commanding impressive results at auction, posting an average 39 percent increase in resale value – or $7,100 – over the 2009 model.

The huge leap reflects the strong appeal of Ford’s full-size sedan, according to Rose Peng, manager, Global Lifecycle Analytics Department (GLAD).

Continue reading ’2010 FORD TAURUS RESALE VALUE JUMPS 39 PERCENT’

16
Aug
10

Study: More shoppers consider buying a Ford than any other auto brand

Jonathan Oosting | MLive.com

More than one in four shoppers looking to buy a new vehicle in the second-quarter of this year considered a Ford, according to Kelley Blue Book’s Market Intelligence Brand Watch released today.

Ford passed Toyota earlier this year as the “most-considered” brand among potential auto customers and widened that gap in the second quarter. Overall, the study indicates 29 percent of shoppers considered buying a Ford, while 22 percent considered a Toyota.

That interest translated into cash for Ford, which recorded a $2.6 billion profit in the second quarter and paid off $7 billion in debt.

Chevrolet (21 percent), Honda (20 percent) and Hyundai (13 percent) rounded out the top-five most-considered brands, with the latter making it’s first-ever appearance among the leaders.

“Ford continues its upward trajectory and Hyundai is truly on a roll,” said James Bell, executive market analyst for Kelley Blue Book’s kbb.com. “Both brands prove that when you make dynamic, exciting and affordable products that appeal to the new-car shopping masses, consumer perception begins to change and subsequently, sales will follow.”

Ford fared particularly well with shoppers looking for non-luxury sports utility and crossover vehicles, with 46 percent of those potential customers considering an offering from the Dearborn-based automaker.

Meanwhile, customers continued to shy away from Toyota in the wake of massive recalls, with 8 percent few customers considering the brand than one year ago.  However, the automaker fared well in the minivan category as its “Swagger Wagon” viral advertising campaign continues to resonate with the public.

31
Mar
10

Bloomberg survey says Americans turning away from Toyota, liking Ford

source: autoblog

For the past generation or so Toyota has been synonymous with two things: Selling more passenger cars than anybody else (Camry, Corolla) and quality. Sure, there have been a few other themes associated with ToMoCo (green hybrids, not ready for prime-time full-size trucks), but for the most part, ubiquitousness and reliability have been the big selling points. Then came a particularly nasty case of sudden acceleration.

Bloomberg reports that four out of 10 Americans say they would “definitely not buy a Toyota.” Compounding matters is another part of the Bloomberg survey that reveals a significant 36% of Americans have a negative view of Toyota. Ouch. Potentially worse is that less than half (49%) of those surveyed have a favorable view of Toyota.

Contrast those results to what Bloomberg learned about Ford. An overwhelming 77% of consumers have a favorable opinion of the house that Henry built. That’s seven percent more favorable than second-place Honda. The survey found that many people are so amped up on the Blue Oval because unlike fellow American companies General Motors and Chrysler, Ford avoided taking Federal bailout money. That’s probably part of the good will, but we think it runs a bit deeper than that.

Ford is making good products. With the exception of the soon-to-be-replaced Focus, every vehicle they make is a class leader. There’s no compelling reason to choose a Camry or Accord over a Fusion, and the Fusion Hybrid just might be the best gas/electric vehicle on the market. The Flex is a true segment buster, and perhaps the most comfortable under several hundred thousand dollar way to move four adults around. The F-150 is as good as ever. Would you choose a Yaris over a Fiesta? There’s also Ford’s faster product cycles (think new 2011 Mustangs) and market-leading technology like Sync. Put it like this: these survey results don’t surprise us an iota.

31
Mar
10

Mulally surprises again, delivers customer’s Ford Focus in Shanghai

source: EGM Car Tech

One of the many things Ford customers (very lucky few customers we might add) appreciate about FoMoCo is having CEO Alan Mulally deliver their car to them. Mulally, responsible for implementing the ‘One Ford’ motto at the Dearborn automaker, is know for randomly showing up to deliver customer cars.

While in town for the 2010 Beijing Auto Show, Mulally decided to head over to Ford’s Dongchang dealership where customer Harriet Luo was already excited to pick up her new Ford Focus. Luo received an added surprise when she realized the person handing over her new car was none other than FoMoCo president and CEO, Alan Mulally.

Mulally was also joined by Joe Hinrichs, president of Ford Asia Pacific and Africa, and Robert Graziano, chairman and CEO of Ford Motor China.

“This is totally beyond my expectations. Having Mr. Mulally, Ford’s global CEO, hand over the keys to my new Ford Focus was absolutely incredible,” said Luo.

Luo, said that she compared more than 10 models from different brands and she finally made a decision to buy a Ford Focus.

“I spent more than one month mulling over which car to buy. I finally settled on the Ford Focus, as my family and many friends recommended it for its quality and safety, and I really liked its design and driving performance,” she added.

“I was as thrilled as Harriet to hand over the keys of her new Ford Focus, and be part of her Ford customer experience,” explained Mulally. “Chinese customers truly appreciate our world-class lineup of Ford vehicles, and it was so exciting to welcome Harriet to the Ford family of customers and help start her relationship with the Ford brand.”

We’re guessing Luo will be a customer for life now. Good job Mulally.

24
Mar
10

FORD SYNC HITS 2 MILLION MARK

source: autonewscast

FORD SYNC HITS 2 MILLION MARK; BOOSTS RESALE VALUE, PURCHASE CONSIDERATION AND CUSTOMER SATISFACTION

* Ford SYNC® voice-controlled communications and infotainment system installed on 2-millionth vehicle less than a year after hitting the 1 million unit milestone
* Ford data show the system boosts resale value of SYNC-equipped vehicles by more than $200 over vehicles without the option
* After receiving SYNC demonstrations, 80 percent of potential customers report it improves their opinion of Ford and 70 percent are more likely to consider purchase

DEARBORN, Mich., March 24, 2010 – The popular Ford SYNC voice-controlled communications and infotainment system has been winning over buyers at its fastest pace ever, with Ford announcing SYNC has now been installed on more than 2 million Ford, Lincoln and Mercury vehicles.

“The success of SYNC proves that customers want to be connected,” said Ken Czubay, Ford vice president of U.S. Marketing, Sales and Service. “The speed with which we’ve hit the 2 million mark, the premium SYNC adds at auction, and the improvements in purchase consideration show that it is a true differentiator for us, adding real value for the customer.”

SYNC, built on the Microsoft Windows Embedded Automotive software platform, hit 2 million units only 10 months after Ford delivered its 1-millionth SYNC-equipped vehicle, a 2010 Fusion Hybrid, to Microsoft CEO Steve Ballmer. The first SYNC systems were delivered in fall 2007.

Continue reading ‘FORD SYNC HITS 2 MILLION MARK’




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